Customer Service Center
Question
If you did not enroll a client for credit counseling and debtor education when you added client information, you can now enroll the debtor or debtor spouse as a separate action.
Then, you can print a copy of the course instructions. - In the Client list, highlight the client you want to enroll.
- In the left menu, expand the Events category, and click Enroll Client.
- In the Enrollment - Sign Up window, do the following:
- Click Continue.
A connection is made to the provider, and two boxes appears to the left of the client name in the Client list, indicating an enrollment is complete: CC (credit counseling) and DE (debtor education). Then, a message appears confirming the enrollment and asking if you want to download the course instructions. - Click Yes to open a PDF copy of the instructions in Adobe Reader.
- To print a copy of the instructions, click
 in the tool bar. - When finished, click
 to close the PDF.
Note: If the download fails, in the left menu, select Events >Get Document to try and execute the download again. If further problems occur, contact your provider.
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